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  • Service Engineer

    (Medical Equipment/Surgical)

    Responsibilities:

    • To install equipment in customers’ premises as instructed by the Service Supervisor or Service Manager.
    • To perform all service jobs effectively and efficiently to ensure maximum customers’ satisfaction.
    • To act as a product/application specialist to assist the sales staff to convince customers of quality and reliability of equipment sold by the Company.
    • To maintain all testing equipment, tolls and diagnostic materials in good condition.
    • To keep abreast of developments in technologies of the products represented by the Company so as to provide competent service support to customers.
    • To follow up on existing customers to sign up for service contracts after the expiry of warranty service contracts.
    • To ensure that all equipment repairs and maintenance service are promptly attended to and rectified within a reasonable period of time to minimize down time in the customers’ operations.
    • To provide customers’ feedback of customers’ comments on Company’s products sold to them.
    • To work closely with the sales personnel and Sales Team to increase market share of the equipment sold by the Company.
    • Ad Hock Function – Perform other miscellaneous duties as assigned by immediate superior.

    Requirements:

    • Candidate must possess at least a Diploma in Biomedical Engineering.
    • At least 1 year(s) of working experience in servicing and installing equipment in the related field is required for this position.
    • Fresh graduates are also encouraged to apply.
    • Visibility requires maintaining a professional appearance and providing a positive company image to the public.
    • Possess own transport and willing to travel.
  • Product Specialist

    (Consumable/Hospital Project/Medical Equipment/Pharmaceutical/Surgical)

    Responsibilities:

    • To expand company sales by developing new accounts and new product sales in all market segment that being assigned by management.
    • Maintaining and developing relationships with existing customers.
    • Acting as a contact between a company and its existing and potential markets and negotiating the terms of an agreement and closing sales;
    • To serve existing customers needs and to manage daily activities and provide necessary weekly sales progress report.
    • To establish and maintain regular personal contact with all relevant decision maker and key influencer in order to drive and deliver the operating plan.
    • Organize and conduct product presentations training to potential and existing customer.
    • Conducting demonstration for the product represented.
    • Reviewing own sales performance, aiming to meet or exceed sales and budget targets.
    • Prepare cost calculations, submit quotations and all the necessary documentation required to close the sales.
    • Attend all the necessary sales training conducted by the management.
    • Follow up for collection of payment and ensure all demo equipment returned to the Company without damage.

    Requirements:

    • Diploma / Degree in any relevant discipline with minimum 2 years sales experience in similar industry.
    • Fresh graduates are also encouraged to apply.
    • Ability to persuade and influence others. Ability to develop and deliver presentations.
    • Visibility requires maintaining a professional appearance and providing a positive company image to the public.
    • Possess own transport and willing to travel.
  • Application Specialist

    (Medical Equipment/Surgical)

    Responsibilities:

    • Arrange a documented program of visits to all potential customers in their allotted area and assist in making appointment.
    • Assess customer needs, explain and demonstrate products, which will involve providing technical description of products, as well as describing the purposes for which they may use.
    • Should it be necessary to assist in installation and commissioning of any demonstration equipment (where possible) on order to attain an order.
    • Assist in quoting and negotiate prices and commercial terms & conditions, prepare tender in order to achieve sales target.
    • Report to employer on sales, sales forecast and provide feedback on the marketing of new or established Product. Be aware of competitive products and pricing in order to maximize sales opportunities.
    • Responsible for the delivery of effective sales and marketing training programmes. Carry out formal presentation of products with training aids available as and when required.
    • Assist the Sales Manager/Business Unit Manager in managing and coordinating communication and promotional programmes to enhance the company’s profile in the market for the range of product under coverage. Monitor and solicit feedback on marketing program effectiveness and propose and take appropriate corrective action.
    • Ad Hoc function – Perform other miscellaneous duties as assigned by immediate supervisor.

    Requirements:

    • Candidate must possess at least Diploma in Biomedical Engineering/Nursing.
    • Fresh graduates are also encouraged to apply.
    • Ability to persuade and influence others. Ability to develop and deliver presentations.
    • Visibility requires maintaining a professional appearance and providing a positive company image to the public.
    • Possesses own vehicle and willing to travel.
  • Customer Service Assistant

    (Consumable/Hospital Project/Medical Equipment/Pharmaceutical/Surgical)

    Responsibilities:

    • Sales Support. Liaising with principals / sales staff on the status of their orders.
    • SOL System. Efficient and accurate Order Processing input transfer into the SOL System.
    • To prepare and consolidated Sales Report, backlog order, inventory report and any other relevant report which as and when required. This is includes of keeping track of any pending order.
    • Administer invoice and job orders, inventory / keeping track of inventory and demo units.
    • To assist in tender preparation and quotation preparation. This is including of typing of quotation, Sebutharga, Tender and etc.
    • To assist in handling customer inquiries or complaints and to provide product or technical information on product range. Redirect customers’ enquiries to the respective Sales personnel / Service Engineer or Department Head.
    • To coordinate for Department on Exhibition, Seminars and etc.
    • To monitor and update customers on status of equipment under repair (Service Department).
    • To assist the Sales Team in carrying out product demonstration and application as and when necessary (Sales Department).
    • Handle customer orders and co-ordination of logistics for sales team on delivery of goods to site.
    • Support the marketing and promotional activities including collating and preparing marketing kits
    • Other administrative duties as and when required.

    Requirements:

    • Diploma in any relevant discipline.
    • Preferably candidates with similar working experience.
    • Fresh graduates are also encouraged to apply.
    • Good command of English & Bahasa Malaysia. Additional language is an added advantage.
    • Computer literate and performing multi-tasking.

Submit your resume to us at recruitmy@schmidtbmt.com today. Because it’s your career.